Charlie & Dennis
Terms and Conditions of Sale to consumers
1. Ownership
The Website is an official website of Charlie and Dennis Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Charlie and Dennis trademark and all other trademarks, logos and trade names depicted on the Website belong to Charlie and Dennis Ltd.
2. Orders
When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Acceptance of our terms and conditions allows Charlie and Dennis to contact you regards the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. Please ensure that you notify us of your preference for each e-mail address account given to us. Once your order has been dispatched, the completion of the contract between Charlie And Dennis and yourself takes place. We cannot fulfill any obligations due to the following reasons:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Customers who fail to reach any order criteria set out in the Terms & Conditions
If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website
3. Descriptions and Product information
We try to show Products on the Website as accurately as possible. Slight variations may occur. Examples of this may be in the colour of the Product in accordance with the settings of your computer, monitor, software or printer from the colour of the actual Product you receive.
All sizes of Products specified on the Website are approximate only. As most of our Products are hand-made, their actual sizes can be up to 4 cm larger or smaller than specified on the Website. Charlie and Dennis accept no responsibility for this and we ask you to take account of this when carrying out your measurements and/or considering whether to purchase a particular Product. Returns based on size with not be authorized.
4. Delivery of items
Please ensure that the Furniture and Upholstery you can gain access to and fit into the room(s) intended and that our large delivery lorry can safely reach the delivery address, as fees for re-delivery and cancellation will apply.
Re-delivery or collection charges of £60 will apply where no one is available to accept delivery, where goods will not fit into the rooms intended after being left at the delivery address, or there is no lorry access to the delivery address.
An
adult must be present at the delivery address to carefully check the
unwrapped Products, and sign and acknowledge that the Products have
been received in a satisfactory condition.
Any visible damage to the Prodcuts or your property caused as a result of delivery must be reported to and noted by the delivery driver. Please also ensure our customer services are contacted immediately.
We will not accept any liability for visible damage not reported within 2 days of delivery.
For furniture packed for assembly by the customer, you are only required to sign and acknowledge receipt of the packaged products.
The delivery crew will not attempt delivery if there may be health and safety risks or where damage to your home may result, and they will not remove doors, windows or any structural construction in order to attempt delivery.
In some cases delivery of items into specific rooms within your home may not be possible due to vehicle and staffing of the said vehicle by our chosen couriers. Charlie and Dennis will not be held accountable in such circumstances.
5. Contract Cancellations/Returns
If you wish to exercise your right to cancel this contract prior to order/dispatch, please contact us directly so this can be achieved. All cancellations made prior to delivery will be canceled upon receipt of written confirmation from the consumer or verbal acceptance from a member of Charlie and Dennis staff. All cancellations prior to delivery are subject to a 15% administration charge. The charge is based upon the total value of the order ex VAT.
Any orders canceled after delivery may only be made up to 7 days after the date of delivery. Any customer wishing to return items at this stage will be in acceptance of a 35% administration fee of the total order value inc VAT and return delivery of the product to Charlie and Dennis. All delivery and returns of furniture from Charlie and Dennis will be organized by and using authorized Charlie and Dennis couriers to ensure safe delivery and further incident. Standard returns delivery is £70 per pick up. For larger items this may be more according to courier charges to ourselves.
All returned products shall be returned to Charlie and Dennis unopened and unused. Any items returned not in this condition will be returned to the customer and further charges of delivery will be charged.
6. Price and payment
The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error.
The prices of the Products include VAT but exclude delivery costs, which will be added to the total amount due
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. Any decision on this basis shall be made by a member of the Charlie and Dennis management team.
Payment for Products can be made by cheque, BACS transfer, credit or debit card acceptable to us or PayPal
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
- Register by providing your real name, phone number, e-mail address, payment details and other requested information
- Be over 18 years of age
- Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us
7. Amendments to these Terms & Conditions
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions
8. Liability and Warranties
Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.
We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the Products or Goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.
We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
9. Entire Agreement
You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save in so far as the same has expressly been made a term of these terms and conditions and you agree that you shall have no remedy in respect of any representation.
10. General
The laws of England and Wales govern these Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
11. Terms & Conditions of Sale
By accepting the Terms & Conditions, customers agree to read all our policies of sale
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